Last updated: November 1, 2026

Sometimes the jersey that looked right on the screen is not the one you want at the boat ramp. This page walks through how to send something back to Jersey Hollow or swap it for another size or product: what qualifies, how to start, how the free return label works and what to do with multi-person orders. How and when your money comes back is covered separately on our Refund Policy.

Sixty days, every item

You have 60 days to send back anything you bought from us. That covers long sleeve fishing jerseys in every print, hooded long sleeve jerseys, quarter-zip pullovers, pullover and full-zip hoodies, women’s fitted and youth jerseys, trucker caps, short sleeve tees and board shorts.

Personalised items are part of the same promise. A Custom Name Deer Camp jersey with a name on the back and a camp name on the sleeve can come back just like a plain Lake jersey. We do not carve out exceptions for printed names, boat names, trip years or lettering colours.

You do not need a special reason. “The colourway looks different with my waders”, “he already owns one like it” and “my daughter prefers the youth cut” are all fine. If the item itself has a problem, tell us that too, because it changes how we handle it (see the section on problem items below).

Starting a return, step by step

1. Email us. Write to support@jerseyhollow.shop or use our Submit a Ticket page. Include your order number, the email address used at checkout, which items you are sending back and whether you want a refund, store credit or a different size.
2. Wait for our reply. We reply within 24 hours on business days with your return details and a free return label.
3. Pack the item. Fold the jersey, put it in a bag or envelope that will survive the trip, and write your order number on a slip of paper inside.
4. Attach the label and drop it off. Use the label we send you. It is free, so there is nothing to pay at drop-off.
5. Look out for our email. Once your parcel reaches us, we confirm and complete your refund, credit or exchange.

Please do not post items back without emailing us first. A parcel that arrives with no note and no label from us is hard to match to an order, and it slows down everything that follows. If you have a question about when your return parcel should be sent, ask us in the same email and we will help.

Swapping for another size or product

Inside the first 24 hours

If the order is only a few hours old, a return is not needed at all. A wife who orders a Custom Name Bass Tournament jersey in XL for her husband’s birthday and realises 6 hours later that he wears 2XL can email us inside the 24-hour change window, and we update the size on the existing order. The steps are on our Cancel or Change an Order page.

After the first 24 hours

Once the change window has passed, an exchange works as two simple parts: you return the jersey you have, and you place a new order for the size or product you want. If the same wife notices the size problem 4 days later, she sends the XL back with our free label and orders the 2XL as a fresh order. The XL is refunded within 7 days of reaching us. Placing the new order straight away means the 2XL can start processing without waiting for the return to arrive, which matters if a birthday is close.

Choosing the new size

Before you reorder, check our Size Guide. It shows how to compare with a shirt you already own. If you like to wear a hoodie under your jersey on cold mornings before the first cast, decide whether you want the extra room; sizing up is a personal choice, and the guide helps you think it through. For a teen close to the edge between Youth XL and adult S, compare both options with a shirt that fits them well today.

Swapping a personalised item

For a Custom Name product, the new order is printed with whatever you type in the new order’s fields. We print exactly what is typed and no proof or mockup is sent before production, so check the name on back, sleeve text, boat name and lettering colour carefully in the live preview before you check out.

Picking the right replacement

An exchange is a good moment to rethink the style as well as the size. These are the swaps customers ask about most often, and where to find each option.

Unisex cut or women’s fitted cut

Our long sleeve jerseys come in a unisex adult cut from S to 5XL, and the same price applies to every size. Some women prefer the women’s fitted long sleeve jersey, offered from XS to 2XL. If the unisex jersey felt boxy, the fitted cut in Women, Youth & Family may suit better.

Jersey or something warmer

If you bought a crew neck jersey for early spring crappie trips and now want more warmth, look at the hooded long sleeve jersey, the quarter-zip pullover or the pullover and full-zip hoodies in Hoodies & Quarter-Zips. Hoodies and quarter-zips run from S to 4XL, so very large sizes are worth checking before you order.

Youth or adult for a teen

Youth jerseys run from XS to XL. A teen in Youth XL who is close to adult S can go either way; compare both with a shirt that fits well now, and remember that the family crew jersey offers youth XS–XL and adult S–3XL in the same design so the whole set still matches.

Caps, tees and shorts

Trucker caps are one size with an adjustable back, so a cap return is usually about the look rather than the fit. Short sleeve tees and board shorts run from S to 3XL in Caps, Tees & Shorts.

Orders for a whole crew

Matching crew sets often mean one order with several names and sizes. You can return part of an order and keep the rest.

• One jersey from a family set: a grandfather who ordered four Custom Name Family Fishing Crew jerseys, two adult and two youth, shipped to his daughter in Canada, can return only the youth jersey that is too small. The other three stay with the family.
• One name from a club order: if five fishing friends ordered matching Lake jerseys in one order and one of them backs out, his jersey can come back on its own. The person who placed the order should be the one to email us, so we know the request is genuine.
• Several items at once: if more than one item from the same order is coming back, list them all in one email and we send a label that covers the return.

Returning from Canada, Australia or New Zealand

We ship from the USA to the US, Canada, Australia and New Zealand, and returns from all four countries follow the same 60-day window with a free return label. A parcel heading back from Australia or New Zealand may take a while to reach us, just as the outbound parcel could take up to 14 business days in transit. Your refund is issued within 7 days of the day it arrives with us.

Import duties and taxes depend on the destination country. If you paid anything when the original parcel arrived and you have questions about it, mention it in your return email and we will help you with the next step.

When the problem is with the item

A return for a change of mind and a return because something is wrong are handled differently. If a jersey arrives with a print fault, a mark, a seam problem or a name that does not match what you typed at checkout, email us as soon as you notice with your order number and a few clear photos of the problem and of the label or packaging. We look at what happened and help you with a refund or a fresh item.

Photos you email us for a claim are deleted 30 days after delivery, so send them while the problem is fresh. If we need the item back to look at it, we send a free return label.

Please also check your own entry first. If the printed name matches what was typed in the “Name on back” field, for example “BRANDEN” instead of “BRANDON”, the print is correct to the order. That jersey can still come back under the 60-day window like any other item, and if you catch the typo within 24 hours of ordering we fix the field before production.

Gifts and returns for someone else

Jerseys are popular gifts for Father’s Day, birthdays, retirements and Christmas. If you received one and want a different size, ask the person who ordered it to email us, or email us yourself with the order number and the name of the buyer. Any refund goes to the original payment method of the person who paid. Store credit, which never expires, is often the easier route for a gift, and we can arrange it with the buyer’s agreement.

A few practical notes

• Wash before you decide? We suggest trying the item on before washing it, so you can judge the fit while it is fresh. If you have washed it, follow the care steps on our product pages: wash cold inside out on a gentle cycle, no bleach, hang or tumble dry low and do not iron over the print.
• Hunting jerseys: our hunting prints are not safety or blaze garments. If you find you need blaze orange for your area, that is a good reason to return the jersey; follow your local hunting rules.
• Brand logos: we cannot exchange an item for a version with a real brand name, logo, tournament trail name, pro angler’s name or camo brand pattern. Our own designs and your own name or text only.
• Paid add-ons on a new order: if your replacement is an offshore jersey with a boat name, or a Custom Name jersey with sleeve text or a camp name, the add-on price shows next to the field and is charged only when you fill it in. Leave the field empty and the new order costs nothing extra. Add-ons on the returned item are refunded with it.
• Keep your label receipt: when you drop off the parcel, keep any receipt you are given until your refund or credit is confirmed. It makes it easier for us to help if a return parcel is slow to arrive.
• Orders not yet shipped: if your order has not left us, a cancellation inside the 24-hour window is quicker than a return.

Write to us about a return

Email support@jerseyhollow.shop with your order number and the items you want to send back. We reply within 24 hours on business days. You can also check the status of an order on our Order Tracking page or in My Account, and read about delivery times on our Shipping & Delivery page.

Jersey Hollow, 3714 Pelham Lane, Charlotte, NC 28211, US. Please use the return label we send you rather than posting items to this address without contacting us.