Last updated: November 1, 2026

How this help center works

Think of this page as the tackle box for every support question at Jersey Hollow. Each section below covers one topic in a few sentences and points you to the page with the full detail. Start with the topic closest to your question, read the short summary, and follow the link if you need more. If you still cannot find what you need, every section ends the same way: email us and a person will reply within 24 hours on business days.

Most questions we receive fall into seven groups: orders and personalisation, shipping, returns, refunds, payments, products and sizing, and account and privacy. The quick answers further down cover the five questions we hear most often, and the table near the end maps every support page in the footer so you can reach any of them from here.

Orders and personalisation

Every Custom Name product has its personalisation fields on the product page itself. You type the Name on back (letters only, up to 14 characters, printed in capitals), choose any optional extras, and watch the live preview update over the product photo. No proof or mockup is sent before production, so the live preview is your final check. We print exactly what is typed.

When something needs changing

You have 24 hours from placing the order to email us with a change or cancellation. That covers a misspelt name, the wrong size, the wrong colourway or a wrong address. After 24 hours, the order is no longer open for changes, and the 60-day return window is the route if the item is not right. Read cancel or change an order for the full rule.

Optional extras and their cost

Sleeve text, Camp name and the Boat name on the offshore crew jersey each show an add-on price next to the field and are charged only if you fill them in. Lettering colour (White, Black or Sand on some products) and Trip year on the family crew jersey are free. If you leave an optional field empty, you pay the standard price.

Crew and family orders

For a set of matching jerseys, such as five fishing club friends each with their own name, add each jersey to the cart with its own name and size and check out once. We sell to individuals, families and small crews, not bulk uniform contracts. We also cannot print brand names, logos, team or tournament trail names, camo brand patterns or a pro angler’s or hunter’s name.

Shipping and delivery

We ship to four countries: the United States, Canada, Australia and New Zealand. Shipping is free on every order with no minimum, and orders ship from the USA. Processing takes 1-3 business days, and transit then takes 7-14 business days.

Planning around a date

If you are buying for Father’s Day, a birthday or a deer camp opener, add the processing and transit times together and count back from the date. A parcel to Australia or New Zealand can take the full 14 business days in transit. Business days exclude weekends and public holidays.

Following your order

Check the status in My Account or on the order tracking page. We do not promise a specific carrier or tracking number in advance; if you want an update, email us with your order number.

International orders

For orders to Canada, Australia or New Zealand, import duties and taxes depend on the destination country. If a parcel is late or arrives damaged, contact us and we will help. The shipping and delivery page has the details.

Returns and exchanges

You have 60 days to return any item, including personalised jerseys. For change-of-mind returns, we pay the return postage and email you a free return label. There is no restocking fee.

How a return works

1. Email us with your order number, the item you are returning and the reason.
2. We reply with a free return label and instructions.
3. Pack the item, attach the label and send it back.
4. Once we receive it, your refund is issued within 7 days.

For a different size, return the original and place a new order in the size you need, or email us within 24 hours of ordering and we will change it before it ships. The returns and exchanges policy sets out the steps in full.

Refunds and store credit

Refunds go back to the original payment method within 7 days of us receiving your return. Your bank or payment provider may take a little extra time to show the money in your account. If you would rather have store credit, say so in your return email: store credit is available on request and never expires. The refund policy explains how refunds are calculated and when they are issued.

A typical example: someone returns a Duck Blind Marsh Grass jersey because they changed their mind. We send the free label, the parcel reaches us, and the refund is issued within 7 days of receipt.

Payments

The payment methods shown at checkout are the ones available for your order. We do not ask for payment details by email, and you should never send card numbers, passwords or one-time codes to our support inbox. Sales tax is not collected by the store at checkout. The payment methods page explains how payment and confirmation work.

If a payment fails

Try again at checkout, check that your billing details are correct, or try another method listed there. If you are charged but receive no confirmation email, check your spam folder first, then email us with the email address you used and we will look into it.

Products and sizing

Long sleeve jerseys use a unisex adult cut in S to 5XL, all at one price. Hoodies and the quarter-zip run S to 4XL, the women’s fitted jersey XS to 2XL, youth jerseys XS to XL, the family crew jersey youth XS to XL and adult S to 3XL, and the tee and board shorts S to 3XL. Caps are one size with an adjustable back.

Choosing a size

We do not publish numeric measurements. The size guide shows you how to compare with a shirt the wearer already owns. If an angler layers a hoodie under the jersey on cold mornings, comparing with a shirt they already wear over a layer is the simplest way to decide whether to size up. For a teen in youth XL who is close to adult S, compare both options with a current favourite.

Care and use

Wash cold and inside out on a gentle cycle, without bleach, then hang to dry or tumble dry on low. Do not iron over the print. We do not make fabric performance claims, and our hunting jerseys are casual shirts, not safety or blaze garments. Browse every product on the shop page.

Finding the right collection

The range is split by water and season. Bass, crappie and ripple prints live in Lake Fishing Jerseys; trout and current prints in River & Stream Jerseys; boat and coastal prints, including the offshore crew jersey with its optional boat name, in Saltwater & Offshore Jerseys; and leaf, marsh grass and feather prints in Hunting Jerseys. Layers for cold launches are in Hoodies & Quarter-Zips, family and youth pieces in Women, Youth & Family, and caps, tees and board shorts in Caps, Tees & Shorts.

When a delivered item is not right

If a jersey arrives damaged, in the wrong size, with a print that does not match the product page, or with lettering that differs from what you typed, email us with your order number and clear photos: the whole item laid flat, a close-up of the problem and the size label. Include a photo of the parcel if the packaging was damaged. Contact us and we will help put it right; we will tell you the next step in our reply. If the lettering matches what was typed but you are unhappy with it, the 60-day return window still applies. The submit a ticket guide lists everything to include so your first email has all we need.

Account and privacy

My Account keeps your orders, addresses and order status in one place. To update your details, sign in and edit them there, or email us if something will not save. The privacy policy explains what we collect and why. Photos you email us, for example to show a problem with an item, are deleted 30 days after delivery. To ask for a copy of your data, a correction or a deletion, email us with Privacy request in the subject.

Our terms of service cover the rules for using the store and placing orders, governed by the law of North Carolina. If you have a copyright or trademark concern, see the intellectual property policy and the DMCA page.

Quick answers to the five most-asked questions

I misspelt a name. Can you fix it?

Yes, if you email us within 24 hours of placing the order. If you typed BRANDEN for BRANDON, write to us with the order number and the correct spelling. After 24 hours, the shirt is printed as typed and the return route applies.

How long until my jerseys arrive?

Processing takes 1-3 business days and transit 7-14 business days to the US, Canada, Australia and New Zealand.

Is shipping free to Canada?

Yes. Shipping is free with no minimum to all four countries we serve. A grandfather sending four family crew jerseys to his daughter in Canada pays nothing for shipping. Import duties and taxes depend on the destination country.

Can I return a personalised jersey?

Yes. The 60-day return window covers personalised items too, with a free return label for change-of-mind returns and no restocking fee.

Does the empty Boat name field cost anything?

No. The add-on price is charged only when the field has text in it.

More questions are answered on the FAQs page.

Every support page in one place

Still need a hand?

Email support@jerseyhollow.shop with your order number if you have one, and we will reply within 24 hours on business days. For an order problem, the submit a ticket guide shows exactly what to include so we can sort it out in one reply. Jersey Hollow, 3714 Pelham Lane, Charlotte, NC 28211, US.