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This page is about money: when Jersey Hollow owes you a refund, how much comes back, where it goes and how fast. The steps for packing a jersey and sending it back live on our Returns & Exchanges Policy. Here you will find what happens to your payment once that parcel reaches us, along with the other situations that lead to a refund, such as a cancelled order.
Your money at a glance
- Refund timing: issued within 7 days of the day we receive your return.
- Where it goes: back to the original payment method you used at checkout.
- Store credit instead: available on request, and it never expires.
- Return window: 60 days, for every product, personalised jerseys included.
- Return postage: free. We send you a return label, even when you simply changed your mind.
- Fees: no restocking fee and no refund processing fee.
- Cancelled within 24 hours: the full amount you paid comes back.
When a refund is owed to you
Most refunds at Jersey Hollow start with one of the situations below. Each one explains what triggers the refund and what you get back. If your situation is not listed, email us anyway. We would rather sort out an unusual case than leave you guessing.
You changed your mind after it arrived
Say you ordered a Duck Blind Marsh Grass jersey, it arrived, and the colourway is not what you pictured for the blind this season. You can send it back within 60 days for a refund of the price you paid. You do not pay the return postage: we email you a free return label. Once the jersey reaches us, the refund is issued within 7 days.
The size turned out wrong
A wife orders a Custom Name Bass Tournament jersey for her husband’s birthday in XL. Four days later she realises he wears 2XL. The 24-hour change window has closed, so the order cannot simply be edited, but the jersey can still come back within 60 days. She can ask for a refund of the XL and place a new order in 2XL, or she can ask for an exchange through the returns process. Either way there is no restocking fee and the return label is free.
A spelling mistake in the name on back
We print exactly what is typed in the “Name on back” field, and no proof or mockup is sent before production. If you typed “BRANDEN” when you meant “BRANDON”, email us within 24 hours of ordering and we correct the field before the order moves on. If you notice later, the jersey is still covered by the 60-day return window, because personalised items are not excluded from returns. You send it back with the free label and we refund the price you paid for it, including any add-on you selected.
Something is wrong with the item
If a jersey, hoodie, cap, tee or pair of board shorts arrives damaged, misprinted or different from what you ordered, email us as soon as you notice, with your order number and a few photos. We look at what happened and help you with a refund or a fresh item. Contact us early so we can sort it out while the details are fresh; there is no need to wait until you have worn the item.
You cancelled within 24 hours
If you email us within 24 hours of placing your order and ask to cancel, the order is cancelled and the full amount you paid is refunded. Our Cancel or Change an Order page explains how to word the request so we can find your order quickly.
Your parcel is late or seems lost
Orders take 1-3 business days to process and then 7-14 business days in transit to the US, Canada, Australia and New Zealand. A parcel heading to Australia or New Zealand can use the full 14 business days, so we ask you to allow the whole estimate first. If that time has passed and nothing has arrived, contact us with your order number and shipping address and we will help, including a refund or a replacement where the parcel cannot be found.
We had to cancel
Occasionally we may need to cancel an order ourselves, for example if a payment cannot be confirmed or an address cannot be delivered to. If that happens we email you and refund the full amount to your original payment method.
How the 7-day refund clock runs
For returns, the 7 days start on the day your returned parcel reaches us, not the day you post it. That way the timing is something you can plan around: send the parcel back with the free label, and once it lands with us the refund is issued within 7 days.
- You request a return. Email us with your order number and the items you are sending back. The full process is on our Returns & Exchanges Policy.
- We send the free label. You pack the item and drop the parcel off.
- The parcel reaches us. This is the day the clock starts.
- We issue the refund. Within 7 days of receiving your return, the refund goes to your original payment method, or to store credit if you asked for that.
- We confirm by email. You get a short note telling you the amount refunded and the items it covers.
For a cancellation inside the 24-hour window, there is nothing to send back. We cancel the order and refund the full amount once we have confirmed the cancellation with you by email.
What comes back, case by case
The table below gathers the common situations in one place. Shipping on every order is free, so there is no outbound shipping charge to refund or keep.
| Situation | What we refund | Return postage | When |
|---|---|---|---|
| Change of mind, within 60 days | Price paid for the returned item, including any add-on | Free return label | Within 7 days of receiving the return |
| Wrong size chosen, within 60 days | Price paid for the returned item | Free return label | Within 7 days of receiving the return |
| Personalised item with a typo you notice later | Price paid for the item, including add-ons | Free return label | Within 7 days of receiving the return |
| Damaged, misprinted or wrong item | Refund or a fresh item, your choice where possible | Free, if we need it back | Contact us and we will help |
| Cancelled within 24 hours of ordering | The full amount paid | Not applicable | Once the cancellation is confirmed |
| Parcel not arrived after the full estimate | Refund or replacement | Not applicable | Contact us and we will help |
Where your refund goes
Original payment method
Refunds go back to the payment method you used at checkout. The methods shown at checkout are the ones available for your order, and the refund returns along the same route. We do not move refunds to a different card, a different account or a third person, because that protects you as well as us.
Store credit, if you prefer it
Some customers would rather keep the value with us, for example to put it towards a matching crew set before the next lake trip. Ask for store credit when you request the return and we issue it instead of a refund. Store credit from Jersey Hollow never expires, so it can sit in your account until next Father’s Day or the start of next season.
Gifts
If you received a jersey as a gift, the refund goes to the person who paid for it, through their original payment method. If the person who paid agrees, we can issue store credit instead, which avoids spoiling the surprise of what it cost.
Bank and provider timing
We issue the refund within 7 days of receiving your return. After that, your bank or payment provider may take its own time to show the money on your statement. If you have our confirmation email and the refund still has not appeared after a few business days, email us and we will check the refund on our side and give you the details you need to ask your provider.
Orders with several jerseys
Many of our orders are for more than one person, so partial returns are normal and simple to handle.
A family order where one size is off
A grandfather orders four Custom Name Family Fishing Crew jerseys, two adult and two youth, for a summer lake trip and ships them to his daughter’s address in Canada. One youth jersey is too small. That single jersey can come back within 60 days with a free return label, and we refund the price paid for that jersey only. The other three stay with the family, and nothing else in the order changes.
A club order with five names
Five fishing friends order matching Lake jerseys in one order, each with a different name on the back. If one friend decides against it, he returns his jersey and the refund for that one item goes to whoever paid for the order. If the friends split the cost among themselves, we still refund the original payment method only, so it helps to agree who will pass the money on.
Add-ons are refunded with the item
Optional fields such as “Sleeve text”, “Camp name” or “Boat name” carry an add-on price that is shown next to the field and charged only when you fill it in. When an item with a paid add-on is returned, the add-on is refunded along with the item. Free choices such as lettering colour or trip year have no price, so there is nothing extra to refund.
Taxes, duties and currency
Our checkout does not add sales tax to your order. For parcels to Canada, Australia and New Zealand, import duties or taxes depend on the destination country and its own rules. If you were charged anything by a carrier or customs office and you are returning an item, contact us and we will help you work out the next step. Refunds are made in the currency you paid in.
Quick answers about refunds
Do I lose anything by returning a personalised jersey?
No. Personalised items follow the same 60-day window as everything else, the return label is free and there is no restocking fee. The refund covers the price you paid for the item, including any paid add-on such as a boat name or sleeve text.
Can I get a refund and reorder a different size?
Yes. Many customers return the first size for a refund and place a fresh order for the size they need, especially when the 24-hour change window has passed. Our Size Guide explains how to compare with a shirt you already own before you reorder, which is handy if you plan to layer a hoodie underneath on cold mornings.
Is store credit worth the same as a refund?
Store credit carries the same value as the refund it replaces, and it never expires. It only makes sense if you plan to shop with us again; otherwise the refund to your original payment method is the simpler choice.
Before you open a dispute
If a charge looks wrong, or a refund has not appeared, please email us first. Most questions are sorted out in one reply, often faster than a dispute with a bank or payment provider. Writing to us does not remove any right you have with your bank or provider, and you can still use that route if we cannot resolve the problem together.
It helps to include the order number, the email address used at checkout, the date of the charge and the amount you see. If you have our refund confirmation email, forward it to us as well.
Ask us about a refund
Email support@jerseyhollow.shop with your order number. We reply within 24 hours on business days. Email is the only support channel we run, so everything about your refund stays in one written thread.
Related pages: Returns & Exchanges Policy for sending items back, Shipping & Delivery for processing and transit times, Payment Methods for how checkout works and Order Tracking for your order status. Jersey Hollow, 3714 Pelham Lane, Charlotte, NC 28211, US.