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The short answers
- Shipping: free, no minimum, to the US, Canada, Australia and New Zealand; ships from the USA.
- Timing: processing 1-3 business days, then transit 7-14 business days.
- Changes: email within 24 hours of placing the order to cancel or change.
- Returns: 60 days, personalised items included, free return label for change-of-mind returns, no restocking fee.
- Refunds: within 7 days of receiving the return, to the original payment method; store credit on request, never expires.
- Names: letters only, up to 14 characters, printed in capitals; no proof is sent, we print exactly what is typed.
- Support: support@jerseyhollow.shop, reply within 24 hours on business days.
Ordering and personalisation
How do I put a name on the back of a jersey?
Open any Custom Name product, such as the bass tournament, trout stream, offshore crew, deer camp or family crew jersey, and type the name into the Name on back field on the product page. The field is required on those products. A live preview shows your text over the product photo as you type. You do not need to add notes at checkout or send the name by email.
How many characters can the name have, and can I use numbers?
The Name on back field takes letters only, up to 14 characters, and the name is printed in capitals. If the name you want is longer, a shorter form or nickname usually works well across the shoulders. Email us before ordering if you are unsure whether a particular name will fit.
Will you send me a proof or mockup before printing?
No. No proof or mockup is sent before production, and we print exactly what is typed. The live preview on the product page is your check, so read each name slowly before adding it to the cart. If you type BRANDEN when the name is BRANDON, the shirt will say BRANDEN unless you email us within 24 hours of placing the order, in which case we will fix it.
What do the optional fields cost?
Sleeve text and Camp name are optional; an add-on price is shown next to the field and charged only when you fill it in. The same applies to the optional Boat name on the chest of the offshore crew jersey: leave it empty and it costs nothing extra. Lettering colour (White, Black or Sand, on some products) and Trip year on the family crew jersey are free.
Can you print a fishing brand logo, a team name or a pro angler’s name?
No. We print our own designs plus your own name or text. We cannot print brand names, logos, trademarks, team or league names, tournament trail names, camo brand patterns, a professional angler’s or hunter’s name, or someone else’s artwork. Our intellectual property policy explains why.
Our fishing club wants five matching jerseys with different names. How do we order?
Add each jersey to the cart separately, each with its own Name on back and size, then check out once. Five friends ordering matching lake jerseys is a normal retail order for us. We do not take bulk uniform contracts, but crew and family sets like this are exactly what the Custom Name range is for.
Changing or cancelling an order
I picked the wrong size. Can I change it?
Yes, if you email us within 24 hours of placing the order. For example, a wife who orders an XL birthday jersey and realises six hours later her husband wears 2XL can email us and we will change it. If she notices four days later, the 24-hour window has passed, and the route is a return within 60 days instead. See cancel or change an order.
How do I cancel?
Email support@jerseyhollow.shop within 24 hours of placing the order with your order number and the word Cancel in the subject. After 24 hours, the order cannot be cancelled, but you can return it within 60 days once it arrives.
Can I change the shipping address after ordering?
Email us within 24 hours of placing the order with the corrected address. It must be in the US, Canada, Australia or New Zealand, because those are the only countries we ship to.
Shipping and delivery
Which countries do you ship to, and what does it cost?
We ship to the United States, Canada, Australia and New Zealand. Shipping is free on every order with no minimum. Orders ship from the USA. We do not ship to other countries at this time. Full details are on our shipping and delivery page.
How long will my order take?
Processing takes 1-3 business days. Transit then takes 7-14 business days to the US, Canada, Australia and New Zealand. A parcel to Australia or New Zealand can take the full 14 business days in transit, so allow for that when ordering a gift.
How can I follow my order?
You can see the order status in My Account or on the order tracking page. For more detail, email us with your order number and we will look into it for you.
Can I send an order to someone in another country?
Yes, as long as the address is in one of our four countries. A grandfather in the US can order four family crew jerseys and enter his daughter’s address in Canada as the shipping address. Shipping is still free.
Will there be import duties on orders to Canada, Australia or New Zealand?
Duties and taxes depend on the destination country. If you have questions about a specific order, email us and we will help with what we can.
My parcel is late or arrived damaged. What now?
Email us with your order number and, for damage, clear photos of the item and the packaging. Contact us and we will help put it right. Photos you send are deleted 30 days after delivery.
Returns, refunds and store credit
How long do I have to return something?
You have 60 days. That applies to every product, including personalised jerseys with a name on the back. There is no restocking fee. The steps are on our returns and exchanges page.
Who pays return postage if I just change my mind?
We do. For change-of-mind returns we pay the return postage and email you a free return label. For example, if a Duck Blind Marsh Grass jersey arrives and it is not what you wanted, email us within 60 days and we will send the label.
When will I get my refund?
Within 7 days of receiving your return, to the original payment method. Your bank or payment provider may take a little longer to show it. Read the refund policy for details.
Can I have store credit instead of a refund?
Yes. Store credit is available on request and never expires. Say so in your return email.
Can I exchange for a different size?
Within 24 hours of ordering, email us and we will change the size. After the order arrives, use the 60-day return and place a new order in the size you need.
Products, fit and care
What sizes do you offer?
Long sleeve jerseys come in unisex adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL, all at the same price. Hoodies and the quarter-zip run S to 4XL. The women’s fitted jersey runs XS to 2XL. Youth jerseys run XS, S, M, L and XL. The family crew jersey covers youth XS to XL and adult S to 3XL. The tee and board shorts run S to 3XL. Caps are one size with an adjustable back.
Should I size up to wear a hoodie underneath?
That is a personal choice. Compare a shirt you already own with the size you are considering, ideally one you wear over a layer, and choose the one that fits the way you like. Our size guide walks you through it. We do not publish numeric measurements.
My teen wears youth XL but is close to adult S. Which should I choose?
Lay a shirt your teen already wears flat and compare it with both options using the size guide. Youth jerseys are in the Women, Youth & Family collection; the adult cut is in every other jersey collection. If it does not work out, the 60-day return covers you.
What fabric are the jerseys made from, and how do they perform outdoors?
We describe the cut, the crew neck and the all-over print on front, back and sleeves. We do not list fibre content and we do not make claims about how the fabric performs outdoors. If a fabric detail matters to your decision, email us before ordering and we will tell you what we can confirm.
How do I wash a printed jersey?
Wash cold and inside out on a gentle cycle, with no bleach. Hang to dry or tumble dry on low, and do not iron over the print.
Can I wear a hunting jersey as a safety garment?
No. Our hunting jerseys are casual shirts, not safety or blaze garments. Follow the visibility rules where you hunt.
Payment and account
How can I pay?
The payment methods shown at checkout are the ones available for your order. See our payment methods page for how payment works. Never email card details to us.
Do prices include sales tax?
Sales tax is not collected by the store at checkout. Duties on international orders depend on the destination country.
Do I need an account to order?
An account in My Account lets you see your orders and their status in one place. If you have questions about your account or your data, see the privacy policy or email us.
Which collection should I start with?
Start with the water or season. Lake prints sit in Lake Fishing Jerseys, trout and current prints in River & Stream Jerseys, boat and coastal prints in Saltwater & Offshore Jerseys, and leaf, marsh grass and feather prints in Hunting Jerseys. Layers are in Hoodies & Quarter-Zips, family and youth pieces in Women, Youth & Family, and trucker caps, tees and board shorts in Caps, Tees & Shorts.
The name on my jersey is not what I typed. What should I do?
Email us with your order number and a clear photo of the lettering. We will compare it with what was entered in the Name on back field on your order. If the shirt does not match what was typed, contact us and we will help put it right. If it matches what was typed, the 60-day return window still applies.
Key numbers on one table
| Topic | Jersey Hollow rule | Full details |
|---|---|---|
| Processing | 1-3 business days | Shipping & Delivery |
| Transit | 7-14 business days to the US, Canada, Australia and New Zealand | Shipping & Delivery |
| Shipping cost | Free, no minimum; ships from the USA | Shipping & Delivery |
| Cancel or change | Within 24 hours of placing the order, by email | Cancel or Change an Order |
| Returns | 60 days, free return label for change of mind, no restocking fee | Returns & Exchanges |
| Refunds | Within 7 days of receiving the return, to the original payment method | Refund Policy |
| Store credit | On request, never expires | Refund Policy |
| Support | Email only, reply within 24 hours on business days | Contact Us |
Still have a question?
Email support@jerseyhollow.shop and include your order number if you have one. We reply within 24 hours on business days. For an order problem, the submit a ticket page shows what to include, and the help center groups every support page by topic. Jersey Hollow, 3714 Pelham Lane, Charlotte, NC 28211, US.
