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\nPaying for a long sleeve fishing jersey should be the easiest part of getting ready for the season. This page explains how payment works at Jersey Hollow: where to see the payment options available to you, when you are charged, how add-on prices for personalisation are added, what happens with refunds and store credit, and what to do if a payment does not go through. It applies to every order placed on jerseyhollow.shop. If you have a question that is not covered here, email support@jerseyhollow.shop and we will reply within 24 hours on business days.
\nThe payment section of the checkout page is the single source of truth for how you can pay. The options listed there are the ones available for your order at that moment, and they are the only ones we accept. We do not list specific methods on this page because the checkout is always up to date, while a written list could fall behind. If no option you can use appears, email us before placing the order and we will help you find a way forward.
\nWe do not accept payment by email, over the phone, by text message, in cash or by any arrangement made outside the checkout. If someone asks you to pay for a Jersey Hollow order in any of those ways, it is not us. Every legitimate order is paid through the checkout on jerseyhollow.shop.
\nThe person paying does not have to be the person receiving the parcel. Many orders are gifts: a daughter buying a Duck Blind jersey for her father, or a grandmother ordering youth long sleeve jerseys for three grandchildren. Enter your own billing details and the recipient’s shipping address, and the payment works exactly the same way.
\nYour order total is built from a few simple parts. Each one is shown in the cart and again at checkout, so there should be no surprises when you confirm.
\n| Part of the total | \nHow it is set | \nExample | \n
|---|---|---|
| Product price | \nThe price shown on the product page for the option you choose | \nA long sleeve jersey costs the same in every size from S to 5XL | \n
| Name on back | \nPart of the price of Custom Name products | \nUp to 14 letters, printed in capitals | \n
| Optional Sleeve text or Camp name | \nAn add-on price shown next to the field, charged only when filled | \nLeave it empty and nothing is added | \n
| Optional Boat name | \nAn add-on price shown next to the field on the offshore jersey, charged only when filled | \nA boat name on the chest adds the price shown | \n
| Lettering colour and Trip year | \nFree | \nChoosing Sand lettering or adding the trip year costs nothing | \n
| Shipping | \nFree to the United States, Canada, Australia and New Zealand, with no minimum | \nA single cap ships free, and so does a crew set | \n
Take the offshore crew jersey with its optional Boat name field. When you open the product page, the add-on price appears right next to the field. If you type a boat name, the live preview shows it on the chest and the add-on is added to the item price in your cart. If you leave the field empty, the jersey costs its normal price and nothing extra is charged. The same rule applies to the optional Sleeve text and Camp name fields on other products. Check the cart before checkout: if you see an add-on you did not intend, go back and clear the field.
\nPrices are shown in the currency displayed on the site and at checkout. If your card or account is in a different currency, for example when paying from Canada, Australia or New Zealand, your bank or payment provider converts the amount and may charge its own conversion or foreign transaction fee. That fee is set by them, not by Jersey Hollow, and it is not part of our price.
\nYour payment is taken when you place your order through checkout. Once payment is confirmed, the order moves to Processing and preparation begins, which takes 1-3 business days before the parcel leaves us. If payment is not confirmed, the order is not prepared. For a gift with a fixed date, such as a Father’s Day jersey or a deer camp set for opening weekend, make sure the payment has gone through and your confirmation email has arrived, because the preparation and transit clocks only start once the order is paid. You can see your order’s status at any time on the Order Tracking page or in My Account.
\nYou can cancel or change an order within 24 hours of placing it by emailing us. If a change raises the total, such as adding a Boat name or another jersey, we tell you the difference and only collect it after you agree. If a change lowers the total, such as removing optional Sleeve text or a cap, we refund the difference to your original payment method. Full details are on our Cancel or Change an Order page.
\nA payment can be declined for many ordinary reasons. Most of them are settled between you and your bank or payment provider, and none of them leave a half-placed order sitting in our system waiting to be charged later.
\nCheck your details, then try again or choose another option shown at checkout. If it is still declined, contact your bank or payment provider, since they can see why. If your order status shows Failed or Pending payment, nothing has been prepared, and you can simply place the order again once the payment issue is fixed.
\nIf you see two charges for what should be one order, check your inbox for two confirmation emails with different order numbers. Sometimes a slow connection, perhaps on a weak signal at the boat ramp, leads to a second click and a second order. Email us within 24 hours with both order numbers and we will cancel the duplicate and refund it in full. Sometimes what looks like a second charge is only a temporary authorisation hold placed by your bank, which disappears on its own; your bank can confirm which it is.
\nWhen money comes back to you, it goes to the same payment method you used to pay. That keeps things simple and protects you, because the refund cannot be sent anywhere you did not choose.
\nYou can return items within 60 days, including personalised items, and change-of-mind returns come with a free return label paid by us. There is no restocking fee. Once we receive your return, we send your refund within 7 days to the original payment method. Picture a Duck Blind Marsh Grass jersey sent back because the colourway was not quite what its new owner pictured: once it reaches us, the refund follows within 7 days. Your bank or provider then needs its own time to show it. See our Refund Policy and our Returns & Exchanges page for the full process.
\nIf we confirm a cancellation made within 24 hours of the order, we refund the full amount you paid, including any personalisation add-ons, to your original payment method.
\nIf you would rather keep the value for a future order, perhaps for next season’s hunting jersey or a matching hoodie, ask for store credit when you contact us about your return or cancellation. Store credit is available on request and never expires.
\nJersey Hollow does not add sales tax at checkout. Orders ship from the USA, so parcels to Canada, Australia and New Zealand cross a border, and whether any import duties or taxes apply depends on the destination country and its rules. If you have a question about this before ordering, contact us and we will help as far as we can. Your order confirmation email serves as your receipt and shows each item, any add-ons, shipping at zero and the total paid. If you need it resent, email us with your order number.
\nThe whole site loads over an encrypted HTTPS connection, and payment details are entered only in the payment section of checkout. A few habits keep things safe on your side too.
\nHow we handle the personal information you give us at checkout is explained in our Privacy Policy, and the general terms of buying from us are in our Terms of Service.
\nNow and then we may need to check an order before preparing it, for example when the billing and shipping details look unusual. If so, we email you from support@jerseyhollow.shop with a simple question about the order; we never ask for card details. If an order cannot be confirmed, we cancel it and refund anything paid in full to the original payment method.
\nEmail support@jerseyhollow.shop with your order number, or the email used at checkout if you have not ordered yet, and a short description of what happened. We reply within 24 hours on business days. You can also visit the Help Center, read the FAQs or contact us.
\nJersey Hollow, 3714 Pelham Lane, Charlotte, NC 28211, US.
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